Support-desk
Support-desk

InterScripts delivers end-to-end, turnkey support services spanning healthcare applications, underlying infrastructure, platform integrations, and security. Our integrated support model manages all user engagement channels, including AI-powered chatbots, self-service, and live support—through a unified service platform. Staffed by healthcare-trained Support Desk experts, we provide scalable, secure, and cost-effective operations that reduce support burden, improve system adoption, and enable internal teams to focus on higher-value clinical and technical initiatives.

SUPPORT WITH INTERSCRIPTS

  • orange-bullet24/7 Support
  • orange-bulletTier 1 and Tier 2 Support
  • orange-bulletCertified Experts
  • orange-bulletIncident Tracking
  • orange-bulletCustomized Dashboards and Reports
  • orange-bulletData Analytics
  • orange-bulletScreen Share Capabilities
  • orange-bulletIntegration to most CRM’s
  • orange-bullet95% Resolution on First Call
  • orange-bulletProcess and Technology Efficiencies
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SERVICE DESK

  • support
    Integrations
  • support
    Cost Saving
  • support
    End User Satisfaction
  • support
    Automation
  • support
    Experience
  • support
    Scalability
why-interscripts

WHY INTERSCRIPTS?

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24/7 availability and scalable to accommodate hospital acquisitions or expand efforts to 2nd Tier
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Low Turnover time getting the accurate information back to the user
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Allows strengthened customer service to your end users.
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Reduced turnover rate
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95% First Call resolution and over 95% NPS scores
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State of art technology used to enhance the user experience by incorporating features such as chatbots, screen sharing, video support, and gamification.

OVERALL SUCCESS

InterScripts’ turnkey support model is purpose-built for the complex, regulated demands of healthcare. By ensuring continuous availability, performance, and secure access across critical applications, platforms, and technologies, we help organizations operate at peak efficiency. Our services offload day-to-day support demands, enabling internal teams to focus on strategic, high-value initiatives—ultimately improving care delivery, clinician experience, and overall operational effectiveness.

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